Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping at Loittamaach. We strive to deliver your orders quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing & Delivery Timeline

To give you the best experience, we keep our shipping simple and fast:

  • Processing Time: All orders are processed and prepared within 1–2 business days (Monday through Friday, excluding public holidays).

  • Shipping Time: Once dispatched, standard delivery takes 3–7 business days.

  • Total Estimated Delivery: You can expect your package to arrive within 4–9 business days from the day you place your order.

Note: Orders placed after 15:00 or during weekends will begin processing on the following business day.

2. Shipping Rates & Options

Shipping costs are calculated automatically at checkout based on your destination and order value.

  • Standard Shipping (3–7 Business Days): Flat rate calculated at checkout.

  • Free Shipping: We offer Free Standard Shipping on all qualifying orders over €50 / $50 (or local currency equivalent).

3. Order Tracking

Once your package has been handed over to our courier, you will receive an Order Confirmation & Tracking Email with a tracking link.

  • Please allow up to 24 hours for tracking link updates to reflect on the carrier's portal.

  • You can track your package anytime directly from your shipping confirmation email.

4. Incorrect Shipping Address

Please double-check your delivery address before completing your order. Loittamaach is not responsible for packages sent to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an invalid address, re-shipping charges may apply.

5. Lost, Stolen, or Damaged Packages

We take great care in packaging your orders, but once handed to the delivery carrier, transit delays or disruptions can occasionally occur.

  • Damaged Items: If your package arrives visibly damaged, please take clear photos of the item and outer box, and contact us within 48 hours of delivery.

  • Lost or Delayed: If your package has passed the 7 business day shipping window with no tracking updates, please reach out to our team immediately so we can investigate with the carrier.

6. Contact Support 

If you have any questions about your shipment, tracking details, or order status, please reach out to us:

  • Store Name: Loittamaach

  • Email Support: loittamaach.official@gmail.com

  • Customer Service Hours: Monday – Friday, 09:00 – 17:00 CEST